ABOUT US
HI, I’M SYD ♡ Licensed esthetician and the face behind Syd Skin Studio. I created my studio to be a place where skincare feels approachable, personalized and actually enjoyable. Whether we’re working on acne, texture, dryness, pigmentation or you simply want an hour to relax and leave glowing, every appointment is customized around you and your skin. Think of me as your esthetician, skincare girl + biggest hype girl all in one. Refund & Service Adjustment Policy At Syd Skin Studio, every service is performed with care, professional products, and dedicated appointment time. Because time and products are used at the time of service, all services are non-refundable once completed. If you are unhappy with your results, please contact me within 72 hours of your appointment with clear photos and a description of your concern. I want every client to feel confident in their service and will always review concerns fairly. When appropriate, I may offer a complimentary adjustment or touch-up. Any adjustment must be scheduled within 7 days of the original appointment. Complimentary adjustments are not guaranteed and may not apply when concerns are related to normal shedding, aftercare, picking, rubbing, product use, hormonal changes, medication, lifestyle factors, or failure to follow recommended aftercare. No refunds will be issued for completed services, change of mind, or results affected by factors outside of the service itself. If you experience unusual irritation, swelling, or another reaction after a service, please contact me as soon as possible so I can help determine the appropriate next step. By booking an appointment with Syd Skin Studio, you acknowledge and agree to this policy.
CANCELLATION POLICY
Cancellation Policy At Syd Skin Studio, your appointment time is reserved specifically for you. To respect both my time and other clients waiting for availability, I kindly ask for at least 24 hours notice for any cancellations or rescheduling requests. Appointments canceled with less than 24 hours notice will result in: * First offense: 50% of the scheduled service total charged * Second offense: 100% of the scheduled service total charged before being allowed to rebook * A card on file required for future bookings * Possible restriction of future booking availability for repeated cancellations Repeated last-minute cancellations greatly impact scheduling and prevent other clients from booking available appointments. Thank you for understanding and respecting my small business. ⸻ No-Show Policy Clients who fail to show up to their appointment without any communication (“no-shows”) will be charged 100% of the scheduled service total. After a no-show: * Future appointments may require a non-refundable deposit * Online booking privileges may be removed * Repeat no-shows may result in refusal of future appointments A grace period of 10–15 minutes may be allowed depending on the schedule that day. Arriving significantly late may require shortening or rescheduling your service to avoid affecting other clients’ appointments. Thank you for supporting Syd Skin Studio and helping maintain a reliable, respectful booking experience for everyone. ♡